Before you call us though you may be able to self diagnose and solve a hand held remote programming issue on your own.
Genie garage door press and hold to open.
This means that your programming of homelink to your genie garage door opener was a success.
The led light will light.
The status light and overhead light will flash 3 times indicating a successful erase operation.
Press the button on the remote you want to add to the garage door opener.
Once you release it press and hold the button again for 2 seconds.
If you have a genie garage door opener with more than 3 terminals an external 24vac adaptor will need to be purchased to supply power to this receiver.
If it flashes before shifting to a continuous light however you will need to access the garage door opener motor within your garage.
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Press and hold the wall console button until the garage door is completey closed.
Door starts down then stops before it is closed.
A genie garage door opener which has only 3 terminals on its motor head will use the terminals on the motor head marked 1 for common and 3 for power.
On a genie garage door opener the program button is normally a little grey square button.
Then within 30 seconds press and hold the homelink button for 2 seconds.
Press the homelink button that you would like to operate your genie garage door opener 3 times hold each press for one second.
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On the fourth press your door should operate.
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When it switches to purple and blinks press and hold the 2 triangular button down at the same time until the lights turn blue and let go.
You should now be able to operate the door using the genie garage door opener.
Check for interference from adjacent photo eye sensors of any brand.
Check garage door for binding.
This should clear all remote systems to this opener.
If an operational problem exists and the garage door opener will not close the opener can be forced to close.
How to program genie garage opener genie learn buttons.